Home → Archives for James Stephen
Contact Center
Oracle Sales Miss Dampens Outlook
‘Generative AI Will Change Every Customer Experience’ – Amazon CEO
Customer Data Platform
More Backlash to SAP’s Cloud-Only Innovation Approach
ServiceNow Collaborates with AWS to Streamline Case Management
Activist Investor Pushes Twilio to Sell Up
CRM
Rumoured Adobe Acquisition Could Shake Up Video In CX
How New CX Tech and Processes Improved This Police Force’s Response Times
eir ‘transforming’ Customer Experience with Genesys
Cognigy Introduces AI Copilot to Assist Contact Center Agents
Alorica Leverages Genesys AI to Map and Solve Customer Pain Points
Salesforce Wants to Poach Disgruntled OpenAI Employees
Be My Eyes Deploys ‘First’ GPT-Powered Image Support for Customer Service
Five9 Launches CCaaS Solution for Higher Student Engagement
Content Guru’s ‘brain’ Portfolio Gets a GenAI Implant
Workforce Engagement Management
Copilot Cuts Average Handling Time By 12 Percent, Claims Microsoft
Uniphore Adds “Unmatched” AI Capabilities to Its X Platform
