Joshua-Felder

Joshua Felder

Latest Stories from Joshua Felder

Mitto Offers Toolbox for Marketers

CRM

Mitto Offers Toolbox for Marketers with Growth of Integration Partners 

Contact Centre

Mitto Increases Brand Accessibility with Google Business Messages

Predicting-the-Unpredictable-What-Will-2021-Hold-for-the-Contact-Centre

Contact Centre

Predicting the Unpredictable: What Will 2021 Hold for the Contact Centre?

NICE-Microsoft-Partner-for-the-First-Certified-Teams-Recording-Solution

Data & Analytics

NICE and Microsoft Partner for the First Certified Teams Recording Solution

Koopid-ai-Enables-Rapid-Contact-Center-Deployment

Contact Centre

Koopid.ai Enables Rapid Contact Center Deployment

Mitto-and-AI-equals-Optimized-Message-Routing

Contact Centre

Mitto + AI = Optimized Message Routing

COVID-19-and-the-Cloud-are-Powering-a-New-Wave-of-Gig-Workers

Contact Centre

COVID-19 and the Cloud are Powering a New Wave of Gig Workers

Beyond Business Continuity: Resilience in the Contact Centre Needs to Outlive COVID-19

Contact Centre

Beyond Business Continuity: Resilience in the Contact Centre Needs to Outlive COVID-19

ASAPP-Augmenting-CCaaS-Through-Native-AI

Contact Centre

ASAPP: Augmenting CCaaS Through Native AI

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