Rebekah Carter

Event News

CX Awards 2022 Applications Open 

Contact Center & Omnichannel​

Enghouse Quality Management Suite Review

Customer Analytics & Intelligence

Alvaria Speech and Text Analytics Review

Contact Center & Omnichannel​

Verint Intelligent Virtual Assistant Review: Agent Training Support 

Contact Center & Omnichannel​

Calabrio Call Recording Review: Flexible PCI Compliance

CRM & Customer Data Management

Zoho CRM vs HubSpot: Customer Relationship Tools 

Contact Center & Omnichannel​

Freshdesk Omni-Channel Suite Review: Knowledge Base Access

Contact Center & Omnichannel​

Twilio Flex vs Zendesk Sunshine: All-in-One Environment

CRM & Customer Data Management

Microsoft Dynamics vs SAP: Which CRM? 

Contact Center & Omnichannel​

Exploring the Five9 CX Marketplace 

Contact Center & Omnichannel​

Intercom Conversational Support Funnel Review: An Effective Self-Service Solution

Contact Center & Omnichannel​

Calabrio ONE Review: An Intelligent CX Toolkit 

Contact Center & Omnichannel​

Amazon Connect vs Genesys Cloud: Omni-Channel Conversations

Contact Center & Omnichannel​

Salesforce Service Cloud vs ServiceNow Customer Service Management

CRM & Customer Data Management

Microsoft Dynamics vs Zoho CRM: Leading CRM Solutions

Contact Center & Omnichannel​

RingCentral Contact Centre vs Vonage Contact Centre