Rebekah Carter

Latest Stories from Rebekah Carter

AI workflow orchestration interface coordinating customer interactions across channels and systems.

AI & Automation in CX

Workflow Automation Will Be Impossible for CX Leaders to Ignore in 2026. Are You Ready?

Bots IVR AI Agents CX Self service

AI & Automation in CX

Brands Delaying AI Agent Orchestration Are Paying for Repetition

Robotic hand presenting an AI interface with automation, analytics, and chatbot icons over a city skyline

AI & Automation in CX

Stop Counting Minutes & Start Counting Money: Understanding Real AI Agent ROI

A machine customer prepares to m ake a purchase from a human salesperson

Marketing & Sales Technology

Machine Customers and Sales: The $30 Trillion Opportunity Few CROs Are Preparing For

AI-powered contact center tools enabling support cost reduction through routing and self-service automation.

AI & Automation in CX

The Smart Automation Moves Powering Support Cost Reduction Without Breaking CX

A marketing manager pitches an idea to a robot, who doesn't understand work that isn't AI-optimized.

Marketing & Sales Technology

The Visibility Crisis: Why You Need Generative Engine Optimization Now

Travel CX

AI & Automation in CX

How Tui Transformed Customer Experience with Connected Data

Globe resting in green foliage, symbolising global connectivity, sustainability, and modern customer experience ecosystems

Contact Center & Omnichannel​

The BPO Wake-Up Call: A Complete Guide for CX Leaders

Digital illustration of workforce technology icons above a businessperson’s hand, representing modern workforce engagement management

Workforce Engagement Management

Workforce Engagement Management – The New Standard in Contact Centers

Choosing a Journey Orchestration Platform CX

CRM & Customer Data Management

Choose the Right Journey Orchestration Platform in 2026, or Risk Fragmented CX

CX leader viewing AI automation dashboards showing workflows, data pipelines, and orchestration insights.

AI & Automation in CX

AI and the Future of Automation Depends on Better Foundations Now

Members from the marketing, sales, and service teams connect for better customer experience.

Marketing & Sales Technology

The CEO’s Guide to Unified Customer Experience: When Marketing, Sales & Service Don’t Align, CX Fails

telecommunications journey cx today

Service Management & Connectivity

How Leading Telcos Use Journey Orchestration to Cut Churn

ai-first cx

AI & Automation in CX

AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era

CX journey compliance governance sustainability

AI & Automation in CX

More Teams Need Journey Orchestration Governance Before Complexity Takes Over

telecom routing cx today

AI & Automation in CX

AI Telecom Routing is the Answer to the Growing Costs of Legacy IVR

Load More