Rebekah Carter

Latest Stories from Rebekah Carter

CM-COM-BUYS-CX-Company

Contact Center & Omnichannel​

CM.com Purchases CX Company for €15.5m

Formation Tech Webinar

Contact Center & Omnichannel​

Formation Tech and the Value of Managed Services

CallCabinet-Delivers-Recording-for-Microsoft-Teams

Customer Analytics & Intelligence

CallCabinet Delivers Recording for Microsoft Teams

Microsoft-Surface-headphones-2

Microsoft Introduces New Surface Headphones 2

Omilia-Raises-$20-Million-for-AI-Innovation

Contact Center & Omnichannel​

Omilia Raises $20 Million for AI Innovation

Talkdesk-Academy-CXTalent

Contact Center & Omnichannel​

Introducing Talkdesk Academy and CXTalent

Overhauling-Contact-centre-UK

Contact Center & Omnichannel​

Overhauling the Contact Centre in the UK

Geomant-Contact-Centre-Teams

Contact Center & Omnichannel​

New Geomant Contact Centre for Microsoft Teams

4-Crucial-Ways-Unlock-Power-Analytics

Customer Analytics & Intelligence

4 Crucial Ways to Unlock the Power of Analytics

Content-Guru-27pc-Home-agents-CCTR

Contact Center & Omnichannel​

Only 27% of Contact Centres Can Utilise Home Agents

Intradiem-Contact-centre-Business-Continuity

Contact Center & Omnichannel​

Business Continuity in the Contact Centre with Intradiem

CX Analytics 101

Customer Analytics & Intelligence

Analytics 101: The Power of Analytics in Customer Experience

SpeechMatics-Guide-CX-

Customer Analytics & Intelligence

Speechmatics Delivers New Contact Centre Guide

Boost.ai-Delivers-Self-Learning-AI-for-Virtual-Agents

Contact Center & Omnichannel​

Boost.ai Delivers Self-Learning AI for Virtual Agents

Talkdesk-Studio-Explore

Contact Center & Omnichannel​

Talkdesk Introduces Studio and Explore Updates

Oak-Clarify-Mitel-Compliance

Customer Analytics & Intelligence

Clarify Call Recording for Mitel MiVoice

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