Home → Archives for Rebekah Carter
Contact Center & Omnichannel
What is a Chatbot? The Tech Responsible for $8 Billion in Savings
What is Customer Experience? 84% of Organisations are Working to Improve it
Customer Analytics & Intelligence
Call Recording Vendors in Focus 2019
Five9 vs. Twilio – Which Cloud Contact Center Software is Best for CX?
What is Big Data? The World’s Most Valuable Substance
Five9 vs. Talkdesk – How do they Measure up?
Phone Fraud: The Devil is in the Detail
RoutIT Introduces Analytics Powered by Tollring
Verint Improves Digital CX with AI
Inclarity Integrates Red Box Call Recording
Serenova Reveals Partnership with Key IVR
Voximplant Delivers All-In-One CPA Solution
ABBYY Introduces Mobile Capture SDK for CX
AI Analytics 101: An Introduction
Extended Support for Dialogflow & Google CC AI
Genesys Snags Industry Veteran Tony Bates as CEO
