Home → Archives for Rebekah Carter
Contact Center & Omnichannel
Introducing Edify: The New Cloud Venture
New Meeting & Contact Centre Solution by 8×8
77% of Customers ‘Not Happy’ says Serenova
Voicesense: Call Centre Offering
Customer Analytics & Intelligence
Fuze Platform Analytics & UC Insights Guide
Fuze CC, Skill-Based Routing & Workforce Management Guide
European Patent Earned by Ultracomms
NICE Delivers Next-Level IVR Optimisation
Elevating the Customer Experience with AI
UK Customer Service Lags Behind Global Markets
Office 365 Changes Flying Under the Radar
Workforce Engagement Management
Callware Acquisition Increases Sabio WFO Capabilities
CX & Contact Centres – What to Expect in 2019
Ready for Call & Contact Centre Expo 2019?
NewVoiceMedia – No-BS Bots
Vidatec Warns Against Over-Automation for Cost Savings
