Home → Archives for Rebekah Carter
Contact Center & Omnichannel
Zailab Share the Benefits of Partnering with Intelisys
Customer Analytics & Intelligence
Vodafone & Dubber Deliver Mobile & Fixed Recording in NZ
Nexmo APIs from Vonage Simplify Multi-Channel Communications
Verint Simplifies Financial Compliance in the Trade Market
NewVoiceMedia Named in FT Future 100 for 2018
RingCentral’s New Voice Analytics Partnerships
Genesys: Consumers May Have a Soft Spot for Bots According
Exploring the Gartner CCaaS MQ for Western Europe 2018
Exploring the Gartner CCaaS MQ for North America 2018
Semafone Introduces Australian Office for Global Contact Centre Customers
Verizon & PCI Pal Explore PCI Compliance
TalkDesk Utilises $100 Million Fund to Create a Next-Gen Contact Centre
NICE inContact Shows that Digital Channel Use is Growing
Workforce Engagement Management
Streamlining Service: The Rise of Workforce Management in Contact Centres
Mitel MiCloud Engage Contact Centre and Updated MiCloud Flex
Optimising Omnichannel – NICE Reveals the Journey Excellence Score
