Home → Archives for Rebekah Carter
Contact Center & Omnichannel
NICE inContact CXone Earns 4,000 New Seats from Top US Financial Company
Customer Analytics & Intelligence
Amazon Polly: Transforming Text into Speech
The Automatic Advantage: Automation in the Contact Centre
AMC Technology Microsoft Dynamics CRM Integration Review
Cobotics: Finding the Right Blend Between Bot and Human
Introducing Pindrop Express: A New Solution for Risk-Based Authentication
The Rise of the Collaborative Contact Centre
ZaiLab Review: A Unique Cloud-based Contact Centre Solution
Introducing the New NICE Automation Finder
Akixi Review: Hosted Analytics for Businesses Great and Small
The DIY Revolution: Customer Self-Service Grows Increasingly Popular
Five9 Review: Innovation and Productivity in the Cloud
Rebooting Call Logging: Call Analytics, CX, and the Cloud
AI Powered Call Analytics: Let the Machines Do the Talking
West: 70% of Consumers Need More “Convenience” From Customer Service
Crank Up Contact Centre Performance with Serenova
