Home → Archives for Rebekah Carter
Contact Center & Omnichannel
CafeX Chime: 6 Reasons to Buy Chime by CafeX
The Rise of Chatbots: AI and the Customer World
Westcon-Comstor Delivers Servion CCaaS Solution to their Portfolio
Customer Care and Cisco Spark Come Together at Enterprise Connect
The Rise of Robots: Are Bots Overtaking Humans in the Call Centre?
Why Contact Centre Chatbots Matter to Customers
Omni-Channel Contact Centres: Contextual is Crucial to CX
8×8 Introduces a New Team Contact Centre Solution: ContactNow
Customer Analytics & Intelligence
RingCentral Empowers Enterprises with Expanded Real-Time Analytics
8×8 Announces the Availability of their New Virtual Contact Centre Options
Market Traction Set to Accelerate for Akixi
About Tollring – The Rising Star of Cloud Call Analytics
Enghouse Visualises Call Handling Future for Microsoft Skype and Office 365 Users
The Law Surrounding Monitoring and Recording Telephone Calls
SIP Call Recording Solution Launched by VoiceFlex
Oak and NTA Collaborate on FCA and PCI Compliant Recording Service
