Home → Archives for Rhys Fisher
Contact Center & Omnichannel
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Customer Analytics & Intelligence
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
CRM & Customer Data Management
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Big CX News from Salesforce, Zoho, NICE, & Dialpad
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
Why Agentic AI Isn’t Always the Answer
Cyber Acoustics Declares War on Outdated Headsets with Agent Assist
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup”
Security in the Age of Omnichannel and AI Contact Centers: How ComputerTalk Ensures Data Protection Across All Touchpoints
Navigating Compliance: How to Stay Ahead of Contact Center Privacy Regulations with ComputerTalk’s Solutions
Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live
Smart from the Start: Why AI is the Core of the Modern Contact Center
