Rhys Fisher

Contact Center & Omnichannel​

Big CX News from Verint, Accenture, Google & Avaya

Customer Analytics & Intelligence

Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company

Contact Center & Omnichannel​

Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience

Contact Center & Omnichannel​

Are We Entering a New, AI-Powered Contact Center Era?

Contact Center & Omnichannel​

Google Is Building AI Mode Agents to Automate Customer Support Tasks

CRM & Customer Data Management

Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, Lenovo & Zoom

CRM & Customer Data Management

Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)

Contact Center & Omnichannel​

Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.

Contact Center & Omnichannel​

Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk

Contact Center & Omnichannel​

AI’s New Role: From Job Threat to Agent Co-Pilot

CRM & Customer Data Management

Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks

Customer Analytics & Intelligence

Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI

CRM & Customer Data Management

No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service

Contact Center & Omnichannel​

A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, Cisco & NiCE