Rhys Fisher

Latest Stories from Rhys Fisher

Bankruptcy Chapter 15

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Afiniti Files for Bankruptcy, A Warning to the AI CX Industry

Close up young businessman standing near table with pen in hands, ready signing profitable offer agreement after checking contract terms of conditions, executive manager involved in legal paperwork

Contact Center

Sprinklr Appoints Rory Read as CEO, Scraps Its Co-CEO Strategy

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Contact Center

8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal

Magnet for your customers

CRM

Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back

Fork in the Road Path Decision Choice Division Unify Divergence Convergence Right Wrong Road Less Traveled Crossroad Opportunity Dilemma Business Decision Transition Change Unification Right Wrong

CRM

Microsoft Is Phasing Out Its Customer Service Hub (CSH) App

Big CX News

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The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems

Businessman handshake for teamwork of business merger and acquisition,successful negotiate,hand shake,two businessman shake hand with partner to celebration partnership and business deal concept

CRM

HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ

Computer vision algorithm, identifying objects, digital, digital consept

CRM

Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions

Woman With Headset and Digital Interface Working in an Office

Contact Center

Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities

Big CX News

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The Latest BIG News from Cisco, Salesforce, NICE & Genesys

Killer robots for future warfare. An army of cyborgs outdoors in the field. The concept of future warfare

Conversational AI

Forrester Report Predicts GenAI Will “Displace 100,000” Agents

Boy on tin can phone listening to curious good news

Voice of the Customer

InMoment Targets Customer Feedback with new AI Active Listening Agents

timer hold in hand, button pressed

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Freshworks Launches “Uncomplicated” AI Agent That Can Be “Deployed in Minutes”

A glowing light bulb with abstract lines representing ideas, multiple bulbs showing various thoughts, a single bulb illuminating in a dark room

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WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center

IPO initial public offering letter word on wooden cube stock market company initial public offering listing concept

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Genesys Is Going Public, Is AI the Key?

A close-up of stacks of poker chips on a green felt table, with a player's hands in the background.

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Talkdesk Goes All in on AI Agents, Promises “Autonomous, Hyper-Personalized” CX

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