Home → Archives for Rhys Fisher
Contact Center & Omnichannel
Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs
CRM & Customer Data Management
ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform
Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers
Mitel Set to File for Bankruptcy, Reports
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time
Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened
How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift
Big CX News from Salesforce, Google, Microsoft & Zoom
Microsoft Deploys Thousands of Internal & External AI Agents
Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX
Agentic AI Key to Strong NICE Quarter
Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)
Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center
The Choice is Yours: Google & Salesforce Team up on AI Agents
