Rhys Fisher

Contact Center & Omnichannel​

Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center

Workforce Engagement Management

NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now

Contact Center & Omnichannel​

When AI Sounds Human: What It Means for the Future of Customer Service

Workforce Engagement Management

Redefining ‘Done’: Why AI Success Demands Ongoing Attention

Contact Center & Omnichannel​

ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases

Contact Center & Omnichannel​

Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers

Contact Center & Omnichannel​

Stop Compliance Failures Before They Cost You

Customer Analytics & Intelligence

How Government Agencies Can Balance AI Innovation with Security and Trust

Contact Center & Omnichannel​

Big CX News from Verint, Accenture, Google & Avaya

Customer Analytics & Intelligence

Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company

Contact Center & Omnichannel​

Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience

Contact Center & Omnichannel​

Are We Entering a New, AI-Powered Contact Center Era?

Contact Center & Omnichannel​

Google Is Building AI Mode Agents to Automate Customer Support Tasks

CRM & Customer Data Management

Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, Lenovo & Zoom

CRM & Customer Data Management

Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)