Rhys Fisher

AI & Automation in CX

Big CX News from Amazon, Zoom, Gartner & Zendesk

Contact Center & Omnichannel​

RingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement Bundle

CX TV

Breaking Free from Cloud-Only CX Myths

CX TV

How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses

Customer Engagement Platforms

Zoom Eyes the Small Business CX Market with Bonsai Buy

Contact Center & Omnichannel​

Beating Tool Fatigue: How Empathic AI Boosts Agent Morale and Performance

CX TV

Why Mobile CX Is the New Power Move for Contact Centers

Contact Center & Omnichannel​

Why 95% of AI Pilots Fail – and How to Be the 5% That Wins

CX TV

The Truth About CCaaS Migrations

Contact Center & Omnichannel​

Voice Remains CX Powerhouse: AI And Cloud Fuel Its Global Surge

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown

Contact Center & Omnichannel​

Big CX News from AWS, ServiceNow, Forrester & Zoho

Customer Analytics & Intelligence

How Microsoft’s AI Strategy is Transforming Customer Experience

Customer Analytics & Intelligence

Forrester’s Customer Experience Predictions for 2026

CX TV

The Gritty Truth About AI Voice Agents & Human Empathy

Contact Center & Omnichannel​

Outdated WFM Is Costing You – Unlock ROI with Workforce Intelligence