Rhys Fisher

Customer Engagement & Journey Orchestration

What Anthropic’s Decart Deal Could Mean for Retail

AI & Automation in CX

Stripe’s OpenRouter Deal Could Reshape AI Agent Pricing

AI & Automation in CX

Big CX News from Five9, Cisco, Meta & More

Customer Analytics & Intelligence

Your Customer Journey Analytics Are Broken – And Buying More AI Won’t Fix It

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Sales Platforms 2026: The Rundown

AI & Automation in CX

Genesys Puts AI Trust at the Center of Its Agentic CX Strategy

Contact Center & Omnichannel​

Five9 Wins $100M Financial Services CCaaS Contract

AI & Automation in CX

The AI Race Has a Customer Experience Problem

AI & Automation in CX

Big CX News from Avaya, ServiceNow, NiCE & HubSpot

AI & Automation in CX

NiCE Wins Big CX AI Deals, But Enterprise Adoption Takes Time

Customer Analytics & Intelligence

The Inaugural Gartner Magic Quadrant for Customer Service Knowledge Management Systems 2026: The Rundown

CRM & Customer Data Management

HubSpot Got the Blame, But Does the Whole Industry Have the Same Problem?

Contact Center & Omnichannel​

Avaya Names New CEO – Can He Keep Up with Agentic AI?

AI & Automation in CX

Big CX News from RingCentral, NiCE, Microsoft, Uber & Meta

Security, Privacy & Compliance

The EU AI Act Deadline Is Here: Why CX Teams Cannot Afford to Wait

AI & Automation in CX

Salesforce: AI Is Raising CX Expectations Faster Than Brands Can Deliver