Rhys Fisher

AI & Automation in CX

Big CX News from ServiceNow, Five9, Twilio & Microsoft

AI & Automation in CX

The Last Support Revolution: How Multimodal AI Is Reinventing CX

Customer Engagement & Journey Orchestration

Google Cloud Powers Hyper-Personalized Shopping for OTB’s Fashion Brands

Service Management & Connectivity

Roundtable: Your Contact Center Could Be One Outage Away from Disaster – And You Probably Don’t Know It

Contact Center & Omnichannel​

Genesys Brings Voice to WhatsApp to Fix Channel-Switching

AI & Automation in CX

ServiceNow Moves to Govern Every AI Agent in the Enterprise

AI & Automation in CX

Google Confirms 800% AI Agent Revenue Growth

AI & Automation in CX

Talkdesk Calls Out the AI Hype Machine – And Offers a Way Out

AI & Automation in CX

WhatsApp Is Becoming a Contact Center – Meta’s Numbers Prove It

AI & Automation in CX

From Chatbot to Full Multimodal: A Practical CX Roadmap

AI & Automation in CX

Microsoft Confirms the Per-Seat Model Is Losing Ground in Customer Service

AI & Automation in CX

Amazon Connect Is Now Amazon Connect Customer – The Name Change Is Only Part of the Story

AI & Automation in CX

Microsoft Deploys Three AI Agents to Automate Contact Center Operations

AI & Automation in CX

Why the Network Layer Is Now a CX Problem

AI & Automation in CX

20% of SAP Support Tickets Now Resolved Without a Human

AI & Automation in CX

Big CX News from Adobe, Salesforce, Meta & Vercel