Rhys Fisher

Contact Center & Omnichannel​

Big CX News from Zendesk, Genesys, Microsoft & Accenture

CRM & Customer Data Management

The Forrester Wave for CRM Software 2025: Top Takeaways

Contact Center & Omnichannel​

Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution

Contact Center & Omnichannel​

Agents Are Burned Out – Calabrio’s CEO Has a Plan

Event News

Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit

Contact Center & Omnichannel​

Accenture Claims “Customer Service Is on the Brink”

Contact Center & Omnichannel​

How XCALLY Is Making AI Work in the Real World of CX

Contact Center & Omnichannel​

Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE

Customer Analytics & Intelligence

Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents

Contact Center & Omnichannel​

Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How

CRM & Customer Data Management

ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools

Contact Center & Omnichannel​

How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers

Contact Center & Omnichannel​

Genesys Brings New AI Solutions to Contact Center Supervisors

Contact Center & Omnichannel​

Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release

Contact Center & Omnichannel​

LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay

Contact Center & Omnichannel​

Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs