Rhys Fisher

Contact Center & Omnichannel​

On-Premise vs. Cloud: How XCALLY Secures Your Contact Center from Cyber Threats

CX TV

Why the Future of Contact Centers Is More Human Than You Think

Contact Center & Omnichannel​

Microsoft Launches New Contact Center Integration Model for Teams

Contact Center & Omnichannel​

A Contact Center Chatbot Invents Company Policies, Now Customers Want Out

CRM & Customer Data Management

Salesforce Launches Its Second New Edition of Agentforce in Two Weeks

Contact Center & Omnichannel​

The New Microsoft Teams Phone Extensibility Capability: What Does It Mean for Contact Centers?

Contact Center & Omnichannel​

New Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission

Contact Center & Omnichannel​

Google Debuts Its “Next-Generation” Customer Engagement Suite

Customer Analytics & Intelligence

Big CX News from Salesforce, HubSpot, Twilio & Shopify

Contact Center & Omnichannel​

The Forrester Wave for CCaaS Platforms 2025: Top Takeaways

Contact Center & Omnichannel​

Twilio Brings Attention-Based Routing to Contact Centers

Contact Center & Omnichannel​

Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space

Contact Center & Omnichannel​

Zendesk Frames Its New CCaaS Solution as “Un-CCaaS”: Why?

Contact Center & Omnichannel​

Scorebuddy’s CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)

CRM & Customer Data Management

Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk

CRM & Customer Data Management

ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition