Rhys Fisher

CRM & Customer Data Management

Zendesk Outlines Its Unique Pricing Strategy for AI Agents

Contact Center & Omnichannel​

New Virginia State Law Puts Real Guardrails on AI in Customer Support

Contact Center & Omnichannel​

AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect

Contact Center & Omnichannel​

Future-Ready Agents: Visual Intelligence in Contact Center Training

Contact Center & Omnichannel​

Big CX News from Zendesk, Genesys, Microsoft & Accenture

CRM & Customer Data Management

The Forrester Wave for CRM Software 2025: Top Takeaways

Contact Center & Omnichannel​

Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution

Contact Center & Omnichannel​

Agents Are Burned Out – Calabrio’s CEO Has a Plan

Event News

Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit

Contact Center & Omnichannel​

Accenture Claims “Customer Service Is on the Brink”

Contact Center & Omnichannel​

How XCALLY Is Making AI Work in the Real World of CX

Contact Center & Omnichannel​

Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE

Customer Analytics & Intelligence

Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents

Contact Center & Omnichannel​

Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How

CRM & Customer Data Management

ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools

Contact Center & Omnichannel​

How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers