Rhys Fisher

Contact Center & Omnichannel​

Genesys Brings New AI Solutions to Contact Center Supervisors

Contact Center & Omnichannel​

Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release

Contact Center & Omnichannel​

LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay

Contact Center & Omnichannel​

Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs

CRM & Customer Data Management

ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform

Contact Center & Omnichannel​

Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers

Contact Center & Omnichannel​

Mitel Set to File for Bankruptcy, Reports

Contact Center & Omnichannel​

Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React

Contact Center & Omnichannel​

Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time

CRM & Customer Data Management

Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened

Contact Center & Omnichannel​

How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift

Contact Center & Omnichannel​

Big CX News from Salesforce, Google, Microsoft & Zoom

Contact Center & Omnichannel​

Microsoft Deploys Thousands of Internal & External AI Agents

CRM & Customer Data Management

Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals

Contact Center & Omnichannel​

Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX

Contact Center & Omnichannel​

Agentic AI Key to Strong NICE Quarter