Home → Archives for Rhys Fisher
Contact Center
AWS Lays Off Hundreds of Staff in Bid to “Streamline” the Company
Big CX News From OpenAI, Google, Salesforce, and Verint
Odigo Launches AI Orchestrator: Promises Exceptional CX Journeys
Big CX News from NICE, Salesforce, Talkdesk, and Five9
Workforce Engagement Management
Enterprise Connect 2024: News You Might Have Missed
Zendesk Appoints New Chief Legal Officer – The Start of a Trend?
CRM
Acqueon and Cresta Team Up to Create a “New Tier of Customer Engagement Technology”
Voice of the Customer
CX Today Community Group Hits 40,000 Members
Dynamic Pricing: The New Enemy of Customer Experience?
RingCX Goes Global, Becomes Generally Available in Six Countries Worldwide
Conversational AI
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
Big CX News from Twilio, Cisco, Verint, and HMRC
Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings
Talkdesk is Helping Bring Water to the Desert
Holland & Barrett’s Director of CX On Customer Satisfaction and The Importance of Market Research
Five9 Appoints Former Gartner Stalwart to Spearhead Global Growth
