Rhys Fisher

Latest Stories from Rhys Fisher

Customer relationship management (CRM) systems help businesses maintain detailed records of interactions with clients. By analyzing customer data companies can personalize their marketing

Customer Analytics & Intelligence

The Forrester Wave for Customer Data Platforms 2024: Top Takeaways

A bull in black and white

CRM & Customer Data Management

Workbooks Promises “No Bullsh*t CRM”

Robots on yellow background. 4th industrial revolution automation concept. Robotic serviceman with screwdriver, creative design toys. Maintenance repair fix concept

Contact Center & Omnichannel​

Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud

Multiple rockets soar through the sky, leaving trails of smoke as they travel upwards

CRM & Customer Data Management

Genesys, Talkdesk, and Webex Among the ‘Launch Partners’ for Salesforce Foundations

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from Salesforce, NICE, Microsoft & Dubber

Digital Shopping Technology Ecommerce with Futuristic Online Cart on Circuit Board

Contact Center & Omnichannel​

Kore.ai Solutions Now Available in AWS Marketplace

Very cute robot with big eyes looking at money

Contact Center & Omnichannel​

How a Wrap Up Bot Saved One Contact Center $17MN a Year

Men in boxing gloves on black background

Contact Center & Omnichannel​

Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism

Experience the power of merger: captivating visuals of business consolidation

Contact Center & Omnichannel​

Salesforce Set to Boost Voice Capabilities with Tenyx Takeover

a coconut cut in half

CRM & Customer Data Management

Klarna is All in on AI, Plans to Slash Workforce in Half

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from Zendesk, Cisco, Oracle & Five9

Money printing machine. Factory creating money. Dollar bill printing - Banknotes in a printing machine. Economic inflation.

CRM & Customer Data Management

Oracle Announces Revenue-Boosting All-in-One CX Management Solution

piggy bank money coins saving in futuristic background

CRM & Customer Data Management

Zendesk Unveils “Industry First” Outcome-Based Pricing Model

Silent corporate meeting, depicted in striking silhouettes against a black backdrop, highlighting the gravity and focus of the discussion

Contact Center & Omnichannel​

Five9 Closes Its Acqueon Acquisition, Aims to Deliver an Orchestration Engine for All Customer Interactions

close up of wooden gavel and scales of justice, judge, law banner, generative ai

Contact Center & Omnichannel​

Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI

Young man throwing smartphone in litter bin outdoors. Recycling broken smartphone.

Contact Center & Omnichannel​

Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel

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