Rhys Fisher

Contact Center & Omnichannel​

Big CX News from Salesforce, Zendesk, Pegasystems & Verint

CRM & Customer Data Management

Salesforce Crowned King of CRM for the 11th Year Running

Contact Center & Omnichannel​

Verint Secures Eight-Figure Contract with Major Retailer

Contact Center & Omnichannel​

AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head

Contact Center & Omnichannel​

Twilio Co-Founder Acquires The Onion

Contact Center & Omnichannel​

Why Aren’t Customer Service Teams Ready for Machine Customers?

Workforce Engagement Management

Alvaria Builds a Workforce Engagement Management Innovation Lab

CRM & Customer Data Management

The Salesforce Einstein Copilot Is Now Generally Available

CRM & Customer Data Management

Big CX News from Salesforce, HubSpot, SAP, & Medallia

Customer Analytics & Intelligence

Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations

Workforce Engagement Management

Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers

CRM & Customer Data Management

HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global

Workforce Engagement Management

Calabrio Confirms CEO Exit, Releases New QA Tools

CRM & Customer Data Management

Salesforce Backs Out of Informatica Deal, Reports

CRM & Customer Data Management

Big CX News From Salesforce, Microsoft, Zendesk, & Vonage

CRM & Customer Data Management

Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”