Rhys Fisher

Contact Center & Omnichannel​

Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)

Contact Center & Omnichannel​

Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center

Contact Center & Omnichannel​

The Choice is Yours: Google & Salesforce Team up on AI Agents

Contact Center & Omnichannel​

Big CX News from Avaya, SAP, Klaviyo, & Talkdesk

Contact Center & Omnichannel​

RingCentral Launches AI Receptionist, Enters Agentic AI Arena

CRM & Customer Data Management

Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams

Contact Center & Omnichannel​

Five9 Confirms Global Availability on the Google Cloud Marketplace

Contact Center & Omnichannel​

Work Smarter & Faster: ComputerTalk’s Innovative Approach to Contact Center AI

Contact Center & Omnichannel​

Krisp’s Game-Changer: Live Speech Translation That’s Reshaping Contact Centers

Contact Center & Omnichannel​

8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years

CRM & Customer Data Management

SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder

Contact Center & Omnichannel​

Big CX News from Google, Cisco, HubSpot, & Pega

Customer Analytics & Intelligence

HubSpot Handles 35 Percent of Customer Queries with Its Own Bot

CRM & Customer Data Management

Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research

CRM & Customer Data Management

Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models

CRM & Customer Data Management

Sprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”