Rhys Fisher

Customer Engagement & Journey Orchestration

CX Experts Expose the Ugly Truth Behind Customer Journey Orchestration

Contact Center & Omnichannel​

Why CX Teams Can’t Afford to Ignore the Network Layer Any Longer

AI & Automation in CX

Complex Products Need More Than a Chatbot

AI & Automation in CX

Adobe Summit 2026: Liz Miller Calls Out the Market on AI Strategy – and She’s Not Holding Back

AI & Automation in CX

Meta Is Building AI Agents From Keystrokes – Are Contact Centers Next?

AI & Automation in CX

Why “Resolution” Is a Lie – and the $54B Voice AI Revolution That’s Already Here

AI & Automation in CX

Why 8×8 Is Betting on Synthflow to Modernize Enterprise Voice AI

AI & Automation in CX

Five Adobe Summit Announcements Every CX Leader Should See

AI & Automation in CX

Big CX News from Cisco, Salesforce, HubSpot & 8×8

Customer Analytics & Intelligence

The Verdict Is In: Ticketmaster’s Monopoly Cost Fans More Than Money

AI & Automation in CX

Can Twilio’s Embeddable Contact Center Break Down Enterprise Silos?

AI & Automation in CX

AI Slop Is a Customer Experience Problem – Is Multimodal the Cure

Customer Analytics & Intelligence

Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse

Contact Center & Omnichannel​

Avaya’s 200-Seat Rule Accelerated the Migration Race. Who’s Ahead?

AI & Automation in CX

8×8 Launches AI Studio, Lets Any CX Team Build Their Own AI Agents

AI & Automation in CX

Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?