Rhys Fisher

CRM & Customer Data Management

Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements

Contact Center & Omnichannel​

Eir Blasted as a “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws

CRM & Customer Data Management

Microsoft Dynamics Products Will Cost Up to 16.7% More from October

CRM & Customer Data Management

HubSpot CEO Doubles Her Pay to the Tune of $25.9m

Contact Center & Omnichannel​

Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”

Customer Engagement Platforms

What Has Amazon Done to Change Customers’ Delivery Expectations?

CRM & Customer Data Management

Big CX News From Google, HubSpot, SAP, & Five9

CRM & Customer Data Management

Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government

Customer Analytics & Intelligence

Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations

Contact Center & Omnichannel​

Intercom Launches Fin AI Copilot – Promises Efficiency Gains

Contact Center & Omnichannel​

Gartner Warns Against Using AI to Replace Human Agents

Contact Center & Omnichannel​

Managing a Multi-OEM Contact Center: The Challenges & Solutions

Contact Center & Omnichannel​

AWS Lays Off Hundreds of Staff in Bid to “Streamline” the Company

Contact Center & Omnichannel​

Big CX News From OpenAI, Google, Salesforce, and Verint

Contact Center & Omnichannel​

Odigo Launches AI Orchestrator: Promises Exceptional CX Journeys

Contact Center & Omnichannel​

Big CX News from NICE, Salesforce, Talkdesk, and Five9