Rhys Fisher

Latest Stories from Rhys Fisher

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from NICE, Five9, Zoom & Webex

Movie theatre with THE END text on white screen, red curtains and chairs.

Contact Center & Omnichannel​

Zendesk Report Predicts the End of Customer Wait Times

A choice of two ways. Woman at a crossroads.

CRM & Customer Data Management

Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”

3d rendering of leader human robot portraits with robotics army, industrial group of cyborg machines on factory background. Futuristic AI robotic team, artificial intelligence technology

Contact Center & Omnichannel​

Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider

Tony Blair

Contact Center & Omnichannel​

Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS

The Power of Digital Conversation

Contact Center & Omnichannel​

TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool

AI Artificial Intelligence,Digital chatbot, Man chatting with digital assistant chatbot on mobilephone on internet application,Future of customer service man utilizes AI chatbot for instant

Contact Center & Omnichannel​

Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from NICE, Zendesk, Meta & Five9

The leader chooses the person in the the team. Talented worker. Hiring staff. Employee search. Promote. Human Resource Management. Choosing a new leader in the team. Dismissal.

Contact Center & Omnichannel​

NICE Names Scott Russell as New CEO, Posts Strong Q2 Numbers

Technology networking and digital communication in business with cloud computing concept web storage for data global social media ai server online binary illustration background modern

Contact Center & Omnichannel​

Auto Trader: Lessons in Integrating a New CCaaS Platform

President Joe Biden

Contact Center & Omnichannel​

President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’

A person holding a smartphone and a tablet simultaneously, with chat speech bubble holograms appearing above the tablet screen, symbolizing seamless communication

CRM & Customer Data Management

Zendesk Teams with Meta to Launch Customer Messaging App

Concept of You've Been Served text on Document above brown envelope isolated on Wooden Table.

Customer Analytics & Intelligence

Twilio Sued for Allegedly Collecting Customer Data Without Consent

Macy's Storefront

CRM & Customer Data Management

Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience

Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success - CX Today News

Contact Center & Omnichannel​

Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success

An elegant classical music concert, orchestra in full performance, audience captivated, in a grand historic theater.

Contact Center & Omnichannel​

Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities

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