Rhys Fisher

Contact Center

Five9 Appoints Former Gartner Stalwart to Spearhead Global Growth

Contact Center

HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor

Contact Center

WhatsApp Is the Next Big Customer Engagement Channel: Are You Ready?

Contact Center

Big CX News from Gartner, Oracle, Zendesk, and SAP

Customer Data Platform

Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?

CRM

SAP Announces New Commerce Cloud Payment Solution that Places Retailers “Front and Center”

CRM

Oracle Has “Crossed Over” – Cloud Becomes Top Revenue Driver

Contact Center

Cisco Targets Patient Experience with New Partnerships

Contact Center

Big CX News from Talkdesk, Salesforce, Teleperformance, & More

Contact Center

Talkdesk Launches a GenAI-Powered Autopilot, Targets Banking and Retail

CRM

Salesforce Announces Einstein 1 Studio in Bid to “Unlock the Power” of AI

Voice of the Customer

What Can The Wonka Experience Teach Us About Customer Experience?

Contact Center

Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears

Contact Center

8×8 Releases Engage to Support Customer-Facing Employees

Contact Center

Zoom Contact Center Checklist: Is it Time to Upgrade your CCaaS Offerings?

Contact Center

Fraudsters Are Targeting Contact Centers with Deepfakes. Here’s How.