Rhys Fisher

Contact Center & Omnichannel​

Big CX News from Zoho, Google, Cisco, & Salesforce

Contact Center & Omnichannel​

From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience

CRM & Customer Data Management

Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say

Customer Analytics & Intelligence

Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”

CRM & Customer Data Management

What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release

Contact Center & Omnichannel​

Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai

Contact Center & Omnichannel​

The Role of Acoustic Technology in the Modern Contact Center

Customer Analytics & Intelligence

Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective

Customer Analytics & Intelligence

LinkedIn Sued for Allegedly Using Customer Data to Train AI

CRM & Customer Data Management

Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO

Contact Center & Omnichannel​

Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

Contact Center & Omnichannel​

Transforming Contact Centers with AI: Insights and Innovations

Contact Center & Omnichannel​

Big CX News from Microsoft, ServiceNow, Cisco, & Verint

Customer Analytics & Intelligence

Cisco Outlines Its “Internet of Agents” Vision

Contact Center & Omnichannel​

AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens

CRM & Customer Data Management

Zendesk’s Infrastructure Is Being Exploited by Phishing & “Pig Butchering” Scams