Rhys Fisher

Latest Stories from Rhys Fisher

The Power of Digital Conversation

Contact Center & Omnichannel​

TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool

AI Artificial Intelligence,Digital chatbot, Man chatting with digital assistant chatbot on mobilephone on internet application,Future of customer service man utilizes AI chatbot for instant

Contact Center & Omnichannel​

Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from NICE, Zendesk, Meta & Five9

The leader chooses the person in the the team. Talented worker. Hiring staff. Employee search. Promote. Human Resource Management. Choosing a new leader in the team. Dismissal.

Contact Center & Omnichannel​

NICE Names Scott Russell as New CEO, Posts Strong Q2 Numbers

Technology networking and digital communication in business with cloud computing concept web storage for data global social media ai server online binary illustration background modern

Contact Center & Omnichannel​

Auto Trader: Lessons in Integrating a New CCaaS Platform

President Joe Biden

Contact Center & Omnichannel​

President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’

A person holding a smartphone and a tablet simultaneously, with chat speech bubble holograms appearing above the tablet screen, symbolizing seamless communication

CRM & Customer Data Management

Zendesk Teams with Meta to Launch Customer Messaging App

Concept of You've Been Served text on Document above brown envelope isolated on Wooden Table.

Customer Analytics & Intelligence

Twilio Sued for Allegedly Collecting Customer Data Without Consent

Macy's Storefront

CRM & Customer Data Management

Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience

Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success - CX Today News

Contact Center & Omnichannel​

Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success

An elegant classical music concert, orchestra in full performance, audience captivated, in a grand historic theater.

Contact Center & Omnichannel​

Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities

Young plant emerging from cracked earth, symbolizing new life and resilience

CRM & Customer Data Management

Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from Five9, NICE, Oracle & Webex

A glowing digital tree with glowing branches and roots

Contact Center & Omnichannel​

Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX

Business woman recording the conversation with customers. Customer service landing page. Concept of online customer support, telemarketing, consulting, call center and assistance.

Contact Center & Omnichannel​

Calabrio Enhances Call Recording Capabilities for Superior Webex Integration

Black and white hands holding a phone with a chat. Vector illustration in a modern collage style

Contact Center & Omnichannel​

Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution

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