Rhys Fisher

Contact Center & Omnichannel​

Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia

Customer Analytics & Intelligence

A CX Emergency: NICE and AT&T Team Up to Support Emergency Communications Centers

Contact Center & Omnichannel​

Puzzel Boosts AI Capabilities with SupWiz Acquisition

Customer Analytics & Intelligence

The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways

Contact Center & Omnichannel​

Big CX News from Pega, Microsoft, Kore.ai, & Bird

Contact Center & Omnichannel​

UK Council Cuts Contact Center Opening Times, Sees CSAT Surge

Contact Center & Omnichannel​

Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”

Customer Analytics & Intelligence

30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts

CRM & Customer Data Management

Big CX News from NICE, Salesforce, Gamma & SAP

CRM & Customer Data Management

Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process

Event News

CX All-Stars: Generative AI Reigns Supreme in 2024

Contact Center & Omnichannel​

Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion

Contact Center & Omnichannel​

Vonage Boosts Voice Platform with AI-Powered SIP Capabilities

Contact Center & Omnichannel​

Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers

CRM & Customer Data Management

UK Teenager Accused of Hacking Twilio, LastPass, & Mailchimp Arrested

Big CX Update

Court Approves SAP’s $12.5BN Qualtrics Sale, Dismisses Stockholders’ Conflict Claims