Home → Archives for Rhys Fisher
Contact Center
Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space
Zendesk Frames Its New CCaaS Solution as “Un-CCaaS”: Why?
Scorebuddy’s CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)
CRM
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition
Zendesk Outlines Its Unique Pricing Strategy for AI Agents
New Virginia State Law Puts Real Guardrails on AI in Customer Support
AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect
Future-Ready Agents: Visual Intelligence in Contact Center Training
Big CX News from Zendesk, Genesys, Microsoft & Accenture
The Forrester Wave for CRM Software 2025: Top Takeaways
Conversational AI
Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution
Agents Are Burned Out – Calabrio’s CEO Has a Plan
Voice of the Customer
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Accenture Claims “Customer Service Is on the Brink”
CX
How XCALLY Is Making AI Work in the Real World of CX
