Home → Archives for Rhys Fisher
Contact Center & Omnichannel
AI’s New Role: From Job Threat to Agent Co-Pilot
CRM & Customer Data Management
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
Customer Analytics & Intelligence
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k
Big CX News from Microsoft, Salesforce, Cisco & NiCE
Cisco Confirms Two $1BN+ Megadeals, Including Webex
Voiso Wants to Make AI Less Theoretical and More Useful
How Workforce and Conversation Intelligence Drive Successful AI Adoption with Calabrio ONE
The Google-Salesforce Customer Data Breach: What Really Happened?
Why Voice Automation Is Finally Ready to Resolve, Not Just Redirect
Why Government Contact Centers Are Embracing AI – And What Comes Next
AI Maturity: The Hidden Differentiator in Modern Contact Centers
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
