Home → Archives for Rhys Fisher
Customer Analytics & Intelligence
How Microsoft’s AI Strategy is Transforming Customer Experience
Forrester’s Customer Experience Predictions for 2026
CX TV
The Gritty Truth About AI Voice Agents & Human Empathy
Contact Center & Omnichannel
Outdated WFM Is Costing You – Unlock ROI with Workforce Intelligence
CRM & Customer Data Management
The Mobile CX Gap Costing Enterprises Millions
Redefining AI with Empathy & Agent Empowerment
Future-Proof Your CX Stack Before It Fails You
Closing the Digital Experience Gap in the Public Sector
Agent Assist: Empowering Agents with Their Own AI Copilot
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
The Biggest AI Mistakes CX Leaders Can’t Afford to Make
Stop Losing Customers to Cold, Ineffective AI
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Four Key Considerations for Contact Centers in 2025
Why Outdated WEM Practices Are Holding Back Your Contact Center
Why Omnichannel Is Failing – and How CCaaS 3.0 Fixes It
