Rhys Fisher

AI & Automation in CX

OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?

AI & Automation in CX

Why Enterprise AI Platform Hopping Is Killing Your ROI

AI & Automation in CX

Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack

Customer Analytics & Intelligence

The Netflix-Warner Bros Deal Exposes Streaming’s Customer Experience Crisis

Contact Center & Omnichannel​

AI Hype Is Over – Now Contact Centers Need Results

AI & Automation in CX

OpenAI Frontier Promises AI Coworkers. Can Your Enterprise Deliver?

AI & Automation in CX

Are AI Layoffs Breaking Customer Experience?

Customer Analytics & Intelligence

Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The Rundown

Contact Center & Omnichannel​

NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership

AI & Automation in CX

Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps

Contact Center & Omnichannel​

The AI Arms Race: Uncovering the Billion-Dollar Shift in Contact Centers

AI & Automation in CX

AI’s Broken Promise: Customer Service Automation Costs Set to Soar

AI & Automation in CX

SAP Says Two-Thirds of Deals Now Include Business AI

AI & Automation in CX

What Amazon’s Leaked Layoff Email Reveals About CX Priorities

Contact Center & Omnichannel​

Why Bringing Customer Service Home Isn’t Always Worth It

AI & Automation in CX

Why Google’s Eavesdropping Settlement Should Worry CX Leaders