Rhys Fisher

Latest Stories from Rhys Fisher

Pastel pink piggy money coins saving, financial investment and budget concept, money in the bank deposit and growth, pig hd

Contact Center & Omnichannel​

Zendesk Targets “Essential” AI Startups with Global VC Arm

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from Salesforce, Microsoft, BT & ServiceNow

Silhouette Of Hooded Criminal Hacking Computer On Binary Code Background - Cyber Crime Concept

Customer Engagement Platforms

Alleged Hacking Group Leader Behind Twilio, LastPass, & Mailchimp Breaches Arrested

McDonald's logo and drive thru sign at the entrance of McDonald's building

Customer Analytics & Intelligence

McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?

An AI chatbot communicates with a tablet user in a cyberpunk setting, featuring shades of purple and blue.

Customer Analytics & Intelligence

RingSense Receives “Significant” Sales Performance Enhancements

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from NICE, Genesys, Pega, & Sanas

Man stuck in the middle of maze. Confused male blocked in round labyrinth.

Customer Analytics & Intelligence

Contentsquare Launches New Analytics Platform in Bid to “Eliminate” Data Silos

Futuristic online shopping technology digital payment from mobile phone. generative ai

Contact Center & Omnichannel​

Talkdesk Reveals Fresh GenAI Capabilities for Retail Users

Close up of business people negotiating a contract and shaking hands in agreement during a meeting

Contact Center & Omnichannel​

Verint Scores $13 Million Deal with Fortune 25 Brand

Innovative doctor using advanced artificial intelligence technology to improve mental health care and enhance awareness.

Contact Center & Omnichannel​

NICE Launches the “World’s First & Only CX-Aware AI Platform”

Twilio Interoperability

Customer Analytics & Intelligence

Twilio Offers Organizations a “Real-Time, Unified” View of Their Customers with New Launches

Woman hands holding or giving something big like bag or gift box over pink background

Contact Center & Omnichannel​

Introducing Creovai: Formerly Tethr & Awaken Intelligence

A robotic arm precisely drawing blueprints for a new product design.

Customer Analytics & Intelligence

Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Generative AI Choice

A robot hand and a piggy bank

Contact Center & Omnichannel​

Verint Raises Guidance as Customers Consume More Bots

BANDAR SERI BEGAWAN,BRUNEI - JULY 25TH,2018 : A male hand holding smartphone with Whatsapp Business apps on an android Google Play Store

Contact Center & Omnichannel​

Meta Announces New WhatsApp AI Capabilities, Promises to “Get Business Done”

London UK concept of future technology 5G network. Generated AI

Contact Center & Omnichannel​

Salesforce Targets UK Market – Announces AI Center & Data Cloud on Hyperforce

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