Rhys Fisher

CRM & Customer Data Management

Oracle Has “Crossed Over” – Cloud Becomes Top Revenue Driver

Contact Center & Omnichannel​

Cisco Targets Patient Experience with New Partnerships

Contact Center & Omnichannel​

Big CX News from Talkdesk, Salesforce, Teleperformance, & More

Contact Center & Omnichannel​

Talkdesk Launches a GenAI-Powered Autopilot, Targets Banking and Retail

CRM & Customer Data Management

Salesforce Announces Einstein 1 Studio in Bid to “Unlock the Power” of AI

Uncategorized

What Can The Wonka Experience Teach Us About Customer Experience?

Contact Center & Omnichannel​

Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears

Contact Center & Omnichannel​

8×8 Releases Engage to Support Customer-Facing Employees

Contact Center & Omnichannel​

Zoom Contact Center Checklist: Is it Time to Upgrade your CCaaS Offerings?

Contact Center & Omnichannel​

Fraudsters Are Targeting Contact Centers with Deepfakes. Here’s How.

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Alorica, Playvox, & Zoom

Contact Center & Omnichannel​

Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents

CRM & Customer Data Management

Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration

Contact Center & Omnichannel​

Alorica Partners with Automation Anywhere to Boost AI Capabilities

Contact Center & Omnichannel​

Fortune 1000 Companies Choose RingCentral for CCaaS

Event News

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