Home → Archives for Rhys Fisher
Contact Center & Omnichannel
Zoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader Partnership
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
Why Workforce Management Needs a Human Touch
CX TV
How CX Leaders Can Win in a Hyper-Dynamic Market
Stop Blaming Agents: The Real Culprit Behind Poor CX
Turning Data into Decisions with Conversational AI
Why Voice Alone Can’t Deliver Modern Product Support
From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center
Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas
Customer Analytics & Intelligence
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
Rethinking Voice in the Modern CX Stack
