Home → Archives for Rhys Fisher
Contact Center & Omnichannel
Failure Demand in CX: The Hidden Cost AI Can Solve
CRM & Customer Data Management
Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch
Who’s Watching the AI? Scorebuddy Brings Oversight to Agentic Automation
How to Spot AI That Delivers: A Buyer’s Guide
Five9 CEO to Retire, Seeks an AI Innovator as His Replacement
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan
How AI Is Revolutionizing Modern Contact Centers
Why Contact Center Technology Decisions Go Wrong and How to Get Them Right
ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Why CX Leaders Are Tired of AI That Doesn’t Work
Big CX News from SAP, ServiceNow, OpenAI & Zoom
Vodafone’s New “Just Ask Once” Feature Is a Step Toward Single-Channel Customer Service
Is Salesforce the CRM Villain of 2025?
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
