Home → Archives for Rhys Fisher
Contact Center
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Conversational AI
Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
CRM
ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools
How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers
Genesys Brings New AI Solutions to Contact Center Supervisors
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs
ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform
Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers
Mitel Set to File for Bankruptcy, Reports
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time
Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened
How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift
