Rhys Fisher

AI & Automation in CX

If Your AI Is Failing, It’s Probably a Human Problem

AI & Automation in CX

Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX

Workforce Engagement Management

Sabio Gets Real About WFM: Why Spreadsheets Are Killing CX Strategy

AI & Automation in CX

ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work

Customer Engagement Platforms

Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service

AI & Automation in CX

The Power of Specialized AI: Smaller, Faster, Stronger

Contact Center & Omnichannel​

Unlock Contact Centre ROI with a Smarter Modernization Approach

AI & Automation in CX

Microsoft and Algolia Push Real-Time Product Data into AI Shopping

AI & Automation in CX

Talkdesk Says Retail Needs Orchestration, Not More AI Tools

Contact Center & Omnichannel​

Trustworthy AI Without the Black Box

Contact Center & Omnichannel​

8×8 Expands APAC Customer Engagement with Maven Lab Deal

Customer Analytics & Intelligence

Accenture Acquires Faculty to Scale Safe Enterprise AI

AI & Automation in CX

How to Navigate the CX Vendor Arms Race

CX TV

The Future of Customer Support Gets Visual – and Real

AI & Automation in CX

CX Today’s 12 Trends of Christmas: Expert Predictions for 2026

AI & Automation in CX

Stop Flying Blind: Use AI to Score Every Customer Interaction