Rhys Fisher

AI & Automation in CX

How AI Speech Analytics Unlocks Hidden Value in Voice Calls

AI & Automation in CX

Salesforce and Vonage Bring AI Voice Power to the Contact Center

AI & Automation in CX

Big CX News from ServiceNow, Zoom, Cisco & IKEA

Customer Analytics & Intelligence

New Shopify-Contentsquare Deal Targets Major Conversion Leaks

AI & Automation in CX

End Costly QA Guesswork with Automated Evaluation

CRM & Customer Data Management

ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions

AI & Automation in CX

The 2026 CX Trends Every Enterprise Should Act On

AI & Automation in CX

Why Enterprise CX Leaders Don’t Trust Generative AI Alone

Workforce Engagement Management

Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”

AI & Automation in CX

AWS and Zendesk Unite to Modernize Outdated Contact Center Stacks

Security, Privacy & Compliance

Deeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connect

AI & Automation in CX

Why CX Teams Still Aren’t Ready for Machine Customers

AI & Automation in CX

Why ‘Good Enough’ Generative AI Isn’t Good Enough for Enterprise CX

Contact Center & Omnichannel​

Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?

Contact Center & Omnichannel​

Why Contact Centers Must Finally Ditch Outdated Auditing Gear

AI & Automation in CX

What If You Could Evaluate Every Customer Interaction?