Rhys Fisher

Conversational AI

Big CX News from Salesforce, Google, Microsoft & Zoom

Conversational AI

Microsoft Deploys Thousands of Internal & External AI Agents

CRM

Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals

Contact Center

Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX

Conversational AI

Agentic AI Key to Strong NICE Quarter

Contact Center

Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)

Contact Center

Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center

Conversational AI

The Choice is Yours: Google & Salesforce Team up on AI Agents

Contact Center

Big CX News from Avaya, SAP, Klaviyo, & Talkdesk

Conversational AI

RingCentral Launches AI Receptionist, Enters Agentic AI Arena

CRM

Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams

Contact Center

Five9 Confirms Global Availability on the Google Cloud Marketplace

Contact Center

Work Smarter & Faster: ComputerTalk’s Innovative Approach to Contact Center AI

Contact Center

Krisp’s Game-Changer: Live Speech Translation That’s Reshaping Contact Centers

Contact Center

8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years

CRM

SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder