Rhys Fisher

Contact Center

Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

Contact Center

Transforming Contact Centers with AI: Insights and Innovations

Contact Center

Big CX News from Microsoft, ServiceNow, Cisco, & Verint

Conversational AI

Cisco Outlines Its “Internet of Agents” Vision

Contact Center

AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens

CRM

Zendesk’s Infrastructure Is Being Exploited by Phishing & “Pig Butchering” Scams

Voice of the Customer

Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”

CRM

ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”

Contact Center

Zoom Empowers Contact Center Agents with Dynamics Guides & Suggested Answers

Contact Center

Big CX News from Microsoft, Salesforce, HubSpot, & Avaya

CRM

Salesforce Bids Farewell to Einstein Copilot, Now It’s Just Another Agent

CRM

SAP & Microsoft Preview the Integration Between Joule and Copilot

CRM

Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers

Contact Center

Talkdesk Launches AI Agents for Retail, Goes All In on Agentic AI

Contact Center

Scorebuddy’s GenAI-Powered QA Tool Promises a Tailored AI Solution for Every Customer

CRM

Will Amazon Enter the CRM Space In 2025?