Home → Archives for Rhys Fisher
Customer Analytics & Intelligence
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Contact Center & Omnichannel
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
The SequenceShift Experience: A Smarter Way to Deploy CX
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
CX Gets Vertical: Why Retail-Specific Solutions Are the Future
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
The Microsoft Layoffs: What Aren’t They Telling Us About AI?
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
CRM & Customer Data Management
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Big CX News from Salesforce, Zoho, NICE, & Dialpad
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
