Home → Archives for Rhys Fisher
CRM & Customer Data Management
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
Contact Center & Omnichannel
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
Why Agentic AI Isn’t Always the Answer
Cyber Acoustics Declares War on Outdated Headsets with Agent Assist
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup”
Security in the Age of Omnichannel and AI Contact Centers: How ComputerTalk Ensures Data Protection Across All Touchpoints
Navigating Compliance: How to Stay Ahead of Contact Center Privacy Regulations with ComputerTalk’s Solutions
Customer Analytics & Intelligence
Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live
Smart from the Start: Why AI is the Core of the Modern Contact Center
Big CX Update
AI, Expansion, and Excellence: Diabolocom’s Global Growth Story
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
CX TV
Diabolocom’s AI Revolution: Smarter Contact Centers, Happier Customers
On-Premise vs. Cloud: How XCALLY Secures Your Contact Center from Cyber Threats
Why the Future of Contact Centers Is More Human Than You Think
Microsoft Launches New Contact Center Integration Model for Teams
