Rhys Fisher

Latest Stories from Rhys Fisher

Booking.com website on a computer screen.

Loyalty Management

Booking.com Looks to GenAI to Enhance the Travel Experience

Garbage can burning on street composition background

CRM

Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back

Barak Eilam Officially Steps Down as NICE CEO, Scott Russell Takes Over

Contact Center

Barak Eilam Officially Steps Down as NICE CEO, Scott Russell Takes Over

Group of call center agents laughing during a break, positive team environment, office lifestyle

Contact Center

5 Funny Contact Center Stories We Found on Reddit

Mapping the customer journey, visualizing touchpoints

Contact Center

AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys

White background of rainbow butterfly transformation liberate human right of LGBT freedom concept. Proud and love to be. Use to celebrate gay pride, coming out of true gender and sexuality equality

Customer Data Platform

Microsoft CEO: AI Agents Will Transform SaaS as We Know It

Big CX News

Contact Center

Big CX News from Salesforce, Twilio, Microsoft, & HubSpot

Ai handshake

Contact Center

Enghouse Acquires Aculab, Boosts Its CPaaS Capabilities

Marketing plan and strategies to target customer. Businessman touching on screen for the buyer persona. customer behavior analysis concept. Personalization marketing, customer-centric strategies

Contact Center

“Unofficial” Third-Party GenAI Tools Will Solve 40% of all Customer Service Issues by 2027, Gartner Predicts

AI-Powered Language Translate App Concept. A person holds smartphone displaying an AI powered language translation app. Screen features robot and multiple languages, symbolizing global communication.

Contact Center

Microsoft Announces Multilingual Contact Center Voice Agents

AI in customer service with chatbots and virtual agents

Conversational AI

44% of Service Leaders Explored a Customer-Facing GenAI Voicebot in 2024

Lots of money vector illustration. A pile of money with paper bills flying in air. Wealth, dollars, rich, millionaire and economy concept.

Contact Center

Genesys Reaches $1.8BN in Annual Recurring CCaaS Revenues

Big CX News

Contact Center

Big CX News from Salesforce, HubSpot, Microsoft & Five9

30% of Fortune 500 to Embrace Single-Channel Customer Service by 2028, Gartner Says

Contact Center

30% of Fortune 500 Will Embrace Single-Channel Customer Service by 2028, Gartner Predicts

QA Automation - How Far Can We Push AI

Contact Center

QA Automation – How Far Can We Push AI?

Two puzzle pieces

CRM

Loop Acquires Wonderment, Brings Two Close Shopify Partners Together

Load More