Sandra Radlovački

Contact Center & Omnichannel​

Twilio Establishes a Presence in Canada

Uncategorized

UK Energy Companies’ Customer Service Hits Record Low

Contact Center & Omnichannel​

BIG CX NEWS from Avaya, Zendesk, and Qualtrics

Contact Center & Omnichannel​

SuccessKPI is Now Available on Genesys AppFoundry

Contact Center & Omnichannel​

‘Contact Centres Are Trapped in a Vicious Cycle’

Customer Analytics & Intelligence

Intermedia Launches an AI-powered Analytics Feature

Contact Center & Omnichannel​

Treasure Data Is Now Available on Genesys Premium AppFoundry

Contact Center & Omnichannel​

‘Automation Takes Away the Drudgery’

CRM & Customer Data Management

Enabling Awesome CX in CRM with makepositive

Contact Center & Omnichannel​

Teleperformance UK Partners with PCI Pal

Customer Analytics & Intelligence

Qualtrics and ServiceNow Launch a New Insights Solution

Contact Center & Omnichannel​

Enghouse Systems Acquires Competella

Contact Center & Omnichannel​

‘Not Utilising Innovation is Risky Business’

Contact Center & Omnichannel​

BIG CX NEWS from Amazon, Zoom, and CX Today

Contact Center & Omnichannel​

Building a Programmable Agent Coaching Experience

Contact Center & Omnichannel​

Textel and NICE Expand Partnership