Home → Archives for Sandra Radlovački
Sandra is a CX Today journalist
Contact Center
Twilio Establishes a Presence in Canada
Voice of the Customer
UK Energy Companies’ Customer Service Hits Record Low
BIG CX NEWS from Avaya, Zendesk, and Qualtrics
SuccessKPI is Now Available on Genesys AppFoundry
‘Contact Centres Are Trapped in a Vicious Cycle’
Customer Data Platform
Intermedia Launches an AI-powered Analytics Feature
Treasure Data Is Now Available on Genesys Premium AppFoundry
‘Automation Takes Away the Drudgery’
CRM
Enabling Awesome CX in CRM with makepositive
Teleperformance UK Partners with PCI Pal
Qualtrics and ServiceNow Launch a New Insights Solution
Enghouse Systems Acquires Competella
‘Not Utilising Innovation is Risky Business’
BIG CX NEWS from Amazon, Zoom, and CX Today
Building a Programmable Agent Coaching Experience
Textel and NICE Expand Partnership
