Jim Davies

Contact Center & Omnichannel​

Pay Is Only the Start: Closing the Gender Gap in CX Through Pay Equity, Sponsorship, and Access

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard

AI & Automation in CX

Why “Bolt-On AI” Is Killing CX ROI

Customer Analytics & Intelligence

Medallia Report Reveals CX is at a Turning Point: Closing the Gap Between Insight and Impact

AI & Automation in CX

RocketPhone.ai Claims 1,100% Growth as Salesforce Buyers Demand Native AI

Security, Privacy & Compliance

Pragmatic AI vs. “Science Projects”: How to Fix Broken Customer Experiences