Justin Robbins

Workforce Engagement Management

Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”

Security, Privacy & Compliance

Misconfigured Software at Petco Exposes Sensitive Customer Data

AI & Automation in CX

Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services

Security, Privacy & Compliance

Coupang CEO Resigns as Regulators Tighten Oversight Following Data Breach

AI & Automation in CX

Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications

AI & Automation in CX

From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI