Keith Kirkpatrick

AI & Automation in CX

Why AI Trained to Say “No” Is Failing Your Customers

Security, Privacy & Compliance

Data Consent Management Is Broken: Why “Agree” Doesn’t Mean “I Understand”

Service Management & Connectivity

Your CX Isn’t Failing in One Place. It’s Breaking in Chains You Can’t See

Security, Privacy & Compliance

Anthropic Releases Mythos-Class Claude Fable 5 as Enterprises Struggle to Govern AI Security Risk

Customer Analytics & Intelligence

Sprinklr Launches LLM Insights to Track and Fix How Brands Appear in AI Search

Contact Center & Omnichannel​

Why Voice AI Adoption Is Accelerating in 2026