Laura Campbell-Robson

Customer Analytics & Intelligence

Your Customer Insights Aren’t Wrong — They’re Just Arriving Too Late to Matter

Service Management & Connectivity

Zoom: AI That Deflects Isn’t Solving Your CX Problem

CRM & Customer Data Management

Your CRM Data Isn’t Incomplete – It’s Actively Becoming Less Accurate Every Day

Service Management & Connectivity

Inside Zendesk’s Service Dividend in Action

Contact Center & Omnichannel​

Big CX News from Salesforce, Cisco, NiCE & Afiniti

CRM & Customer Data Management

Legacy CRM Wasn’t Built for AI: The Case for a New Stack