Laura Campbell-Robson

CRM

Microsoft Dynamics 365: An Overview of All the Apps

Contact Center

What Should You Look for in a Contact Center Virtual Agent?

Contact Center

93% of Contact Center Leaders Are Reevaluating the Agent Role

CRM

OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences

Contact Center

Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”

Contact Center

Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study