Martin Hill-Wilson

Security, Privacy & Compliance

What Monzo’s Outage Says About Resilience as a Customer Experience Issue

AI & Automation in CX

Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX

Security, Privacy & Compliance

NiCE’s AOK Bayern Win Shows How Data Sovereignty Is Powering the Next Wave of CX Modernization

AI & Automation in CX

Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement

AI & Automation in CX

Agentic AI or Agentic Hype? A Field Guide for Skeptical CX Leaders

Security, Privacy & Compliance

AppOmni Uncovers Agentic AI Security Vulnerability in ServiceNow’s API and Agents