Michael Fauscette

Marketing & Sales Technology

How to Build a Revenue Engine That Aligns Marketing and Sales Instead of Forcing Them Together

Security, Privacy & Compliance

Your Customer Data Is Most Vulnerable in the Moments You Think It’s Being Used Safely

AI & Automation in CX

How to Automate CX Without Creating More Work Than You Remove

Security, Privacy & Compliance

CX Leaders Can’t Ignore This Agentic AI Lesson From the Pocket OS Outage

AI & Automation in CX

Customer Journey Orchestration Is Becoming a Security System, Whether You Planned It or Not

CRM & Customer Data Management

How CRM Vendor Attio Turned Intercom’s Fin AI Agent Into an Always-On Sales Rep