Nerys Corfield

Contact Center

Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”

Contact Center

Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study

CRM

Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems

Contact Center

What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI

Contact Center

An Analyst’s Take on the Forrester Wave for Contact Center as a Service (CCaaS) 2025

CX TV

AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?