Patrick Watson

AI & Automation in CX

AI Complexity Could Become a CX Problem for U.K. Businesses, Research Shows

AI & Automation in CX

Big CX News from Salesforce, Stripe, OpenAI & Anthropic

Customer Engagement & Journey Orchestration

When Customer Service Doesn’t Go Swimmingly: Amazon’s Drone Delivery Blunder

Contact Center & Omnichannel​

The Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?

Security, Privacy & Compliance

OpenAI Wants Enterprises to Trust Its Frontier Models With Sensitive Customer Data

CRM & Customer Data Management

What AI Needs to Actually Be Useful in a Contact Center