Patrick Watson

Security, Privacy & Compliance

Supply Chain Cyber Attacks Surge as EU Breach Exposes Weaknesses

Customer Analytics & Intelligence

The Verdict Is In: Ticketmaster’s Monopoly Cost Fans More Than Money

AI & Automation in CX

Can Twilio’s Embeddable Contact Center Break Down Enterprise Silos?

Community & Social Engagement

Are You Building Customer Communities on Borrowed Platforms?

Marketing & Sales Technology

Why Martech Stacks Fail to Prove Revenue Impact at Scale

AI & Automation in CX

AI Slop Is a Customer Experience Problem – Is Multimodal the Cure