Shelly Kramer

Contact Center & Omnichannel​

From Gut Feel to Hard Data: How Fundraising Direct Rebuilt Hiring with HiringBranch

AI & Automation in CX

Alphabet’s 5 Billion Interaction “Bombshell”: Why Agentic CX is No Longer Optional

Marketing & Sales Technology

OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign

AI & Automation in CX

EU AI Act: Why The 2026 Reckoning for CX Is Global

Security, Privacy & Compliance

Coupang Finds More Leaked Customer Data as Government Accuses CEO of False Testimony

AI & Automation in CX

Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load