Agent Productivity

Contact Center & Omnichannel​

Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service

Workforce Engagement Management

The Top 10 Contact Center Workforce Management (WFM) Tools for 2025

CRM & Customer Data Management

Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points

Contact Center & Omnichannel​

RingCentral’s 2025 Analyst Summit: 5 Big Takeaways

Contact Center & Omnichannel​

Teleperformance Uses AI to Neutralize Indian Call Center Agent Accents, and So Does Its Competition

Contact Center & Omnichannel​

How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift

Customer Analytics & Intelligence

Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalization  

Contact Center & Omnichannel​

Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)

Contact Center & Omnichannel​

Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center

Contact Center & Omnichannel​

Condor Chooses Talkdesk to Unify its Customer Experience

Contact Center & Omnichannel​

Big CX News from Avaya, SAP, Klaviyo, & Talkdesk

Contact Center & Omnichannel​

Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent

Contact Center & Omnichannel​

Five9 Confirms Global Availability on the Google Cloud Marketplace

CRM & Customer Data Management

Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud

Contact Center & Omnichannel​

8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years

Contact Center & Omnichannel​

Talkdesk Embeds Contact Center Tools Into Epic Cheers