Customer Trust

Event News

CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point

AI & Automation in CX

Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty

Contact Center & Omnichannel​

The Data Privacy Gap: PwC on Why Brands Are Misreading Customers and How To Fix It

Customer Engagement Platforms

How Not to “Do” a Ticketmaster: 5 CX Considerations for High-Demand Businesses

CRM & Customer Data Management

Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service

CRM & Customer Data Management

Harrods Customers Targeted After Cyber Attack on Third-Party Vendor

CRM & Customer Data Management

Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?

Contact Center & Omnichannel​

ServiceNow Introduces AI Experience to Reshape Customer Service Workflows

Contact Center & Omnichannel​

Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI

CRM & Customer Data Management

Pega Promises Predictable & Trustworthy Customer Service AI Agents

Contact Center & Omnichannel​

NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience

Contact Center & Omnichannel​

Microsoft Aims to Elevate Customer Service With HD Voice Features

Contact Center & Omnichannel​

Most Organizations Lack Effective Risk Controls For AI

Customer Analytics & Intelligence

Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?

Contact Center & Omnichannel​

OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First

Contact Center & Omnichannel​

Is My Contact Center AI Investment Futureproof?