Customer Trust

CX TV

The Current State of Customer Service: A Breakdown

Contact Center & Omnichannel​

NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government

CRM & Customer Data Management

Salesforce Scoops Moonhub Employees, But Denies Acquisition

Contact Center & Omnichannel​

Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many

Contact Center & Omnichannel​

Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems

Customer Analytics & Intelligence

Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2025: The Rundown

CRM & Customer Data Management

Salesforce Introduces Agentforce for Financial Services

Contact Center & Omnichannel​

Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available

Contact Center & Omnichannel​

ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX

Big CX Update

PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse

Contact Center & Omnichannel​

Security in the Age of Omnichannel and AI Contact Centers: How ComputerTalk Ensures Data Protection Across All Touchpoints

Contact Center & Omnichannel​

Navigating Compliance: How to Stay Ahead of Contact Center Privacy Regulations with ComputerTalk’s Solutions

Contact Center & Omnichannel​

The Top 5 CCaaS Decisions Contact Center Leaders Must Make in 2025

Event News

Introducing the Judges for the CX Awards 2025

Contact Center & Omnichannel​

Smart from the Start: Why AI is the Core of the Modern Contact Center

CRM & Customer Data Management

OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership