Customer Trust

Contact Center & Omnichannel​

Kore.ai Announces a ‘Three Pronged’ Agent Platform, Unifies Its Agentic AI Portfolio

CRM & Customer Data Management

ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform

Contact Center & Omnichannel​

Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029

CRM & Customer Data Management

ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition

Contact Center & Omnichannel​

How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift

Contact Center & Omnichannel​

Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure

Contact Center & Omnichannel​

Agentic AI: Unleashing Autonomous Intelligence in a Complex World

CRM & Customer Data Management

Customer Service CRM: The Latest Trends, Features, & Providers 

Customer Analytics & Intelligence

AI in Customer Support: 7 Industry Pros Share Their Predictions

Contact Center & Omnichannel​

Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI

Customer Analytics & Intelligence

Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner

CRM & Customer Data Management

Customer Experience Challenges: 7 Industry Pros Share Their Most Pressing Problems

Contact Center & Omnichannel​

7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI

Contact Center & Omnichannel​

67 Thought-Provoking Customer Service Quotes

CRM & Customer Data Management

Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models

AI & Automation in CX

Is Your Contact Center Still a Cost Center? The Proactive CX Strategy That Turns Support Into Revenue