Customer Trust

Contact Center & Omnichannel​

How AI in the Contact Center is Powering Real-Time Insights, Smarter Agents & Better ROI

CRM & Customer Data Management

U.K. Retail Loyalty Enters AI Era as M&S, Tesco and Boots Drive Hyper-Personalization in Reward Schemes

CRM & Customer Data Management

What Is the Real Role of CRM in Modern CX Architecture?

Security, Privacy & Compliance

Booking.com Data Breach Shows Why CX Leaders Must Rethink Trust and Shared Risk

AI & Automation in CX

How is AI Reshaping CRM & Customer Data Stacks, & How Can Leaders Prove Investments Deliver Value?

Security, Privacy & Compliance

Anthropic’s Project Glasswing Targets Rising Cyber Threats From Advanced AI Models Across Enterprise Software

AI & Automation in CX

Future of CX: Part 4 – 1:20 PM — The Loyalty Tier Collapse

AI & Automation in CX

Big CX News from Twilio, Salesforce, FCC, and Sprinklr

Contact Center & Omnichannel​

The FCC Just Made Offshore Call Centers a Boardroom Problem

AI & Automation in CX

How to Win Buy-In for Agentic AI Investments Across the Enterprise

Community & Social Engagement

LinkedIn Faces Class-Action Lawsuits Over Alleged Browser Extension Scanning

Community & Social Engagement

Why NFL Teams Are Struggling with Fan Engagement, And How to Fix It

AI & Automation in CX

The Smart SMB Play for CX: Transparent, Integrated, Practical AI

Customer Engagement & Journey Orchestration

Are AI Agents Creating Customer Journeys You Can’t Control?

Customer Analytics & Intelligence

BMW Taps Customer Car Data to Power Safer, More Personalized Driving Experiences, Raising Privacy Questions

CRM & Customer Data Management

Cisco’s Salesforce CRM Breach Puts Three Million Customer Records at Risk