Operational Efficiency

AI & Automation in CX

Salesforce and Vonage Bring AI Voice Power to the Contact Center

AI & Automation in CX

The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers

AI & Automation in CX

Five9 Appoints New CEO to Lead AI-Driven Strategy

Customer Analytics & Intelligence

Capita’s Secret to Better CX? Prioritize Process First

Service Management & Connectivity

Freshworks Acquires FireHydrant to Target Incident Management Unification

AI & Automation in CX

Zoom Launches AI Companion 3.0, Expands its AI Strategy

AI & Automation in CX

The Smart Automation Moves Powering Support Cost Reduction Without Breaking CX

AI & Automation in CX

Will Your CFO Approve Agentic AI? The ROI Framework CX Leaders Need to Secure Investment

AI & Automation in CX

Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce

AI & Automation in CX

Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications

AI & Automation in CX

From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI

CRM & Customer Data Management

Choose the Right Journey Orchestration Platform in 2026, or Risk Fragmented CX

AI & Automation in CX

Chime’s Approach to Treating AI Like Human Agents and What Buyers Can Learn

AI & Automation in CX

Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI

AI & Automation in CX

Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales

AI & Automation in CX

AI and the Future of Automation Depends on Better Foundations Now