Operational Efficiency

CRM & Customer Data Management

Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?

Contact Center & Omnichannel​

CCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?

Contact Center & Omnichannel​

Microsoft’s New Marketplace Can Help Enterprises Improve Customer Experience

Contact Center & Omnichannel​

Explainer: Reducing Time To Resolution with CX Automation

Contact Center & Omnichannel​

Why Workforce Management Needs a Human Touch

Contact Center & Omnichannel​

Faster Innovation Demands Smarter Contact Centers

Contact Center & Omnichannel​

The Cost of Ignoring the Contact Center in Customer-Facing AI Decisions

CRM & Customer Data Management

The FBI Warns Salesforce Customers of Increasing Cyber Attacks

CRM & Customer Data Management

ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering

Contact Center & Omnichannel​

Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria

Contact Center & Omnichannel​

Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations

Customer Analytics & Intelligence

Adobe Releases a Slew of AI Agents to Boost Customer Experiences

Contact Center & Omnichannel​

Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities

CRM & Customer Data Management

Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft

Contact Center & Omnichannel​

Microsoft Completes a Big Move to Converge CCaaS and UCaaS

Contact Center & Omnichannel​

Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams