Operational Efficiency

AI & Automation in CX

Zoom Launches AI Companion 3.0, Expands its AI Strategy

AI & Automation in CX

The Smart Automation Moves Powering Support Cost Reduction Without Breaking CX

AI & Automation in CX

Will Your CFO Approve Agentic AI? The ROI Framework CX Leaders Need to Secure Investment

AI & Automation in CX

Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce

AI & Automation in CX

Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications

AI & Automation in CX

From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI

CRM & Customer Data Management

Choose the Right Journey Orchestration Platform in 2026, or Risk Fragmented CX

AI & Automation in CX

Chime’s Approach to Treating AI Like Human Agents and What Buyers Can Learn

AI & Automation in CX

Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI

AI & Automation in CX

Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales

AI & Automation in CX

AI and the Future of Automation Depends on Better Foundations Now

Service Management & Connectivity

How Leading Telcos Use Journey Orchestration to Cut Churn

AI & Automation in CX

Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”

AI & Automation in CX

Snowflake and Anthropic sign $200MN Deal to Advance Agentic AI for Enterprise Data

Contact Center & Omnichannel​

Why Contact Centers Must Finally Ditch Outdated Auditing Gear

AI & Automation in CX

AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era